Complaint Management System
Every complaint registered, assigned, tracked and closed — with SLA timers and escalations so nothing gets buried.
Overview
What we deliver
Complaints handled on phone calls and WhatsApp vanish — until the customer escalates publicly. Our complaint management system gives every issue a ticket number, auto-assigns it to the right person, tracks it against response-time targets, escalates when deadlines slip, and closes the loop with customer confirmation. Management sees open, pending and overdue tickets on one board.
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Discuss Your Project +91 75666 34854Capabilities
Key features
Multi-Channel Tickets
Complaints via web form, WhatsApp, phone entry or QR code.
Auto-Assignment
Routed to the right department or technician by category.
SLA Timers
Response and resolution targets with countdown per ticket.
Escalations
Overdue tickets alert supervisors automatically.
Customer Updates
Status updates and closure confirmation on WhatsApp/SMS.
Performance Reports
Category, staff and resolution-time analytics.
Process
How we work
Categories & SLAs
Complaint types, teams and time targets defined.
Channels Setup
Web, WhatsApp and QR intake configured.
Team Onboarding
Staff trained on their ticket queues.
Monitor & Improve
Live dashboards with monthly reviews.
Technology
Tools & platforms
FAQ